DILG bares results of Citizen Satisfaction Survey

  • March 17, 2017
  • Pilar S. Mabaquiao

DILG bares results of Citizen Satisfaction Survey

SAN JOSE, Antique  (PIA) - - The Municipality of San Jose got an overall high satisfaction rating in a Citizen Satisfaction Survey on Delivery of Basic Services conducted by the University of Antique.

The Citizen Satisfaction Index System (CSIS) survey implemented by the Department of the Interior and Local Government (DILG) through the Bureau of Local Government Supervision (BLGS) was piloted in the town of San Jose said Information Officer Judy Mae Magdato.

The CSIS is a set of data tools designed to collect and generate relevant citizens’ feedback on local governments’ service delivery performance and on the citizens’ general satisfaction.

On the other hand, survey also revealed that the LGU garnered a high percentage for a need for action on the delivery of services. The awareness of the people on the services provided by the LGU is also low.

The survey covered the following service areas Health, Support to Education, Social Services Welfare, Governance and Response, Public Works and Infrastructure, Environmental Management and Economic and Investment Promotion.

DILG Antique Provincial Director Victorio Pagapulan said that the survey seeks to identify gaps in the delivery of basic services which can be the basis for policy interventions to enhance local service delivery.

Although there were issues raised by the local officials on the methodology of the survey, the program was cited as a good tool to hear the voice of the people on the services that are provided by the local government.

To respond to the result of the survey, a planning workshop on the formulation of the Citizen-driven Priority Action Plan (CPAP) was conducted.

The CPAP contains the interventions of the LGU in order to improve the delivery of basic services utilizing the CSIS results and the agreement between stakeholders on their role in undertaking these strategies.

The activity was attended by the Mayor Elmer Untaran, Vice Mayor Felix Saldajeno, Sangguniang Bayan Members, department heads, national government agencies, civil society organizations, academe partners and other stakeholders.

The University of Antique was identified as the Local Resource Institute (LRI) which conducted the survey. (DILG/JCM/PSM/PIA6Antique)

Other News

DOLE intensifies employment facilitation
  • July 22, 2017
MANILA, July 22 -- Emphasizing the government’s overall effort to invest in human capital development, Secretary Silvestre Bello III said the labor department is steadfast in providing employment facilitation to the public.   On its first year under the administration of President Rodrigo Duterte, the Department of Labor and Employment (DOLE) has served as the catalyst for the meeting of employers and jobseekers through the conduct of job fairs and created a job-ready workforce through its youth employment programs.   Among the beneficiaries are the over 140,000 jobseekers w...Read more
DSWD Chief leads distribution of P5,000 aid to ‘Yolanda’ survivors in Negros
  • July 22, 2017
NEGROS OCCIDENTAL, July 22 -- Department of Social Welfare and Development (DSWD) Secretary Judy M. Taguiwalo flew to Negros Island Region (NIR) on Monday this week to lead the distribution of the P5,000 Presidential Financial Assistance (5KPFA) to the survivors of Super Typhoon Yolanda in Sagay City, Negros Occidental who have not received help from the government.   The 5KPFA is the financial aid intended for ‘Yolanda’-affected households in Regions VI, VII, VIII, and Negros Island Region (NIR) who have not received the government’s Emergency Shelter Assistance (ESA) since the ...Read more
Antique IOs, media briefed on ASEAN
  • July 22, 2017
SAN JOSE, Antique, July 21 (PIA6) - - The Philippine Information Agency (PIA) Antique Office gathered the local media and government information officers in the province for a briefing about the Association of Southeast Asian Nations (ASEAN) and the significance of the country’s hosting of the ASEAN summit this year.   “We recognize your role in delivering information and as important link between the government and people,” said PIA Antique Manager Vicente W. Villavert during the program where he also said that the ASEAN briefing is one of the activities of PIA aimed to highlight und...Read more
PIA launches first ASEAN info kiosk in Basilan
  • July 22, 2017
by Rene V. Carbayas   ISABELA CITY, Basilan, July 19 (PIA) – In line with the Philippines’ chairmanship of the Association of Southeast Asian Nations (ASEAN), the Philippine Information Agency (PIA) Region 9 formally launched its first ASEAN Info Kiosk at Isabela City Port Terminal on July 14.   The installation of the information kiosk at the passengers’ terminal showcased audio-visual presentation videos of ASEAN and IEC materials that will provide the public information on the Philippines’ chairmanship that coincides with the 50th Anniversary of ASEAN.   Philipp...Read more