DILG bares results of Citizen Satisfaction Survey

  • March 17, 2017
  • Pilar S. Mabaquiao

DILG bares results of Citizen Satisfaction Survey

SAN JOSE, Antique  (PIA) - - The Municipality of San Jose got an overall high satisfaction rating in a Citizen Satisfaction Survey on Delivery of Basic Services conducted by the University of Antique.

The Citizen Satisfaction Index System (CSIS) survey implemented by the Department of the Interior and Local Government (DILG) through the Bureau of Local Government Supervision (BLGS) was piloted in the town of San Jose said Information Officer Judy Mae Magdato.

The CSIS is a set of data tools designed to collect and generate relevant citizens’ feedback on local governments’ service delivery performance and on the citizens’ general satisfaction.

On the other hand, survey also revealed that the LGU garnered a high percentage for a need for action on the delivery of services. The awareness of the people on the services provided by the LGU is also low.

The survey covered the following service areas Health, Support to Education, Social Services Welfare, Governance and Response, Public Works and Infrastructure, Environmental Management and Economic and Investment Promotion.

DILG Antique Provincial Director Victorio Pagapulan said that the survey seeks to identify gaps in the delivery of basic services which can be the basis for policy interventions to enhance local service delivery.

Although there were issues raised by the local officials on the methodology of the survey, the program was cited as a good tool to hear the voice of the people on the services that are provided by the local government.

To respond to the result of the survey, a planning workshop on the formulation of the Citizen-driven Priority Action Plan (CPAP) was conducted.

The CPAP contains the interventions of the LGU in order to improve the delivery of basic services utilizing the CSIS results and the agreement between stakeholders on their role in undertaking these strategies.

The activity was attended by the Mayor Elmer Untaran, Vice Mayor Felix Saldajeno, Sangguniang Bayan Members, department heads, national government agencies, civil society organizations, academe partners and other stakeholders.

The University of Antique was identified as the Local Resource Institute (LRI) which conducted the survey. (DILG/JCM/PSM/PIA6Antique)


Other News

DOF, DOH ink pact on Chinese grant for drug rehab/rehabilitation facilities
  • April 26, 2017
MANILA, April 26 -- The Departments of Finance (DOF) and of Health (DOH) have signed a memorandum of agreement (MOA) on the construction of drug rehabilitation facilities to be funded by a RMB 50-million yuan grant from China. The RMB 50-million yuan aid, equivalent to US$7.5 million, is half of the RMB 100-million yuan grant that China has pledged to the Philippines during President Duterte’s state visit to Beijing last October, through an Agreement on Economic and Technical Cooperation signed by DOF Secretary Carlos Dominguez III and China Commerce Minister Gao Hucheng. The Agreemen...Read more
228 Tarlac farmers now landowners
  • April 26, 2017
SAN VICENTE, Tarlac City, April 26 -- Agrarian Reform Secretary Rafael Mariano led the distribution of certificates of land ownership award (CLOAs) covering 349 hectares of land to 228 agrarian reform beneficiaries (ARBs) today at Diwa ng Tarlac Convention Center here. Mariano, assisted by DAR Undersecretary for Support Services Rosalina Bistoyong and Provincial Agrarian Reform Program Officer (PARPO) Ileona Pangilinan awarded to the beneficiaries the 303 CLOAs situated in the municipalities of Anao, Camiling, Moncada, San Jose, San Manuel, Tarlac and Victoria. “The CLOAs are just the...Read more
Cordillera factions unite for peace
  • April 26, 2017
  BAUKO, MOUNTAIN PROVINCE, April 26 -- Five major rebel factions and groups in Cordillera converged here on Monday to unify their ranks towards healing and reconciliation, as they strongly pushed for Cordillera autonomy as a step towards federalism. Leaders and representatives of various Cordillera rebel factions and other groups namely the Cordillera People's Liberation Army (CPLA) and Cordillera Bodong Association (CPLA-CBA), Cordillera Peoples Alliance (CPA), Cordillera Broad Coalition (CBC), Cordillera Regional Consultative Commission (CRCC), and North Luzon Coalition fo...Read more
DepEd receives courtesy visit from Thai Minister of Education and SEAMEO Council President
  • April 26, 2017
PASIG CITY, April 26 – Department of Education (DepEd) Secretary Leonor Magtolis Briones received a courtesy visit from the Minister of Education of the Kingdom of Thailand, in his official capacity as the concurrent Southeast Asian Ministers of Education Organization (SEAMEO) Council President,His Excellency (H.E.) Teerakiat Jareonsettasin on 19 April 2017 at the DepEd Central Office (CO) in Pasig City. This meeting was part of the SEAMEO Council President’s two-day visit in the Philippines, which aimed to meet the DepEd Secretary and other DepEd Executive Committee (ExeCom) members t...Read more