DILG bares results of Citizen Satisfaction Survey

  • March 17, 2017
  • Pilar S. Mabaquiao

DILG bares results of Citizen Satisfaction Survey

SAN JOSE, Antique  (PIA) - - The Municipality of San Jose got an overall high satisfaction rating in a Citizen Satisfaction Survey on Delivery of Basic Services conducted by the University of Antique.

The Citizen Satisfaction Index System (CSIS) survey implemented by the Department of the Interior and Local Government (DILG) through the Bureau of Local Government Supervision (BLGS) was piloted in the town of San Jose said Information Officer Judy Mae Magdato.

The CSIS is a set of data tools designed to collect and generate relevant citizens’ feedback on local governments’ service delivery performance and on the citizens’ general satisfaction.

On the other hand, survey also revealed that the LGU garnered a high percentage for a need for action on the delivery of services. The awareness of the people on the services provided by the LGU is also low.

The survey covered the following service areas Health, Support to Education, Social Services Welfare, Governance and Response, Public Works and Infrastructure, Environmental Management and Economic and Investment Promotion.

DILG Antique Provincial Director Victorio Pagapulan said that the survey seeks to identify gaps in the delivery of basic services which can be the basis for policy interventions to enhance local service delivery.

Although there were issues raised by the local officials on the methodology of the survey, the program was cited as a good tool to hear the voice of the people on the services that are provided by the local government.

To respond to the result of the survey, a planning workshop on the formulation of the Citizen-driven Priority Action Plan (CPAP) was conducted.

The CPAP contains the interventions of the LGU in order to improve the delivery of basic services utilizing the CSIS results and the agreement between stakeholders on their role in undertaking these strategies.

The activity was attended by the Mayor Elmer Untaran, Vice Mayor Felix Saldajeno, Sangguniang Bayan Members, department heads, national government agencies, civil society organizations, academe partners and other stakeholders.

The University of Antique was identified as the Local Resource Institute (LRI) which conducted the survey. (DILG/JCM/PSM/PIA6Antique)


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