DTI-Pangasinan reiterates call to give exact change

  • May 19, 2017
  • Elsha Marie B. Soriano

DAGUPAN CITY, May 19 (PIA) – To avoid being penalized, the Department of Trade and Industry (DTI) in Pangasinan reiterated its call to all business establishments to have sufficient coins for all its transactions and give sufficient change to their customers.

Peter Mangabat, provincial director of DTI-Pangasinan, said any business who will give a consumer an insufficient change or any other form of change other than the present currency for the reason that it has no available coins or smaller bills will be penalized under the Implementing Rules and Regulation of RA 10909 otherwise known as “No Shortchanging Act of 2016.”

Mangabat said it is also unlawful for any business establishment which sells good or provides services to give the change in any form other than the present currency or ask the consumer permission to be exempted from the provision of this act for any reason, from non-availability of small bills or coins,

“RA 10909 also provides that the cashier or staff clerk or their equivalent of business establishment shall count the change in front of the consumer and place the same on the consumers’ hand or on the change tray,” Mangabat added

He said business establishment must also post notice such as “Please demand for your exact change” in every counter to ensure or remind their cashiers to give exact amount of change to their clients.

Mangabat reiterated that business establishment who will violate the said act shall be penalized with the amount of P500 or three percent of the gross sale on the day of violation for first offense, P5,000 or five percent of the gross sale of the business establishment on the day of violation, P15, 000 or seven percent for third offense, and P25, 000 or 10 percent and revocation of business license.

Likewise, Mangabat advised the consumer who will be shortchanged by any business firms to submit a letter of complaint together with a copy of documentary evidence if the business committed the abovementioned violations.

“The consumer must submit the letter of complaint and documentary evidence copy to DTI not later than 10 working days after the violation was committed,” said Mangabat adding that failure to do so shall be ground for dismissal of the complaint.

Mangabat advised the public to visit the DTI-Pangasinan Provincial Office located at the 2nd floor of Star Building, Arellano Street in Dagupan City or call at telephone numbers (075)-551-3183 or 529-6177 for additional information and inquiries in relation to shortchanging.  (JNPD/EMBS/PIA-1, Pangasinan)


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