‘Better public service is a continuous challenge to innovate’ – CSC Chair

  • July 14, 2017
  • Marie Joy L. Simpao

CITY OF SAN FERNANDO, Pampanga, July 14 (PIA) -- Civil Service Commission (CSC) Chairperson Alicia dela Rosa-Bala underscored that the promotion and sustainability of better and more efficient public service entails continuous challenge to innovate programs and meet customer satisfaction. 


“The changing expectations of our stakeholders, specifically our clients, call us to redefine and reformulate our roles to strengthen our customer-centered services and to introduce mechanisms for more efficient service delivery,” Bala reminded the government officials present during the 10th Citizen’s Satisfaction Center Seal of Excellence Awarding.


The CSC exec also cited the continuous challenge for state workers to instill innovative reforms to expedite government transactions through the elimination of red tape activities.


“The challenges and expectations are overwhelming but I am sure that you are able to do better and continue to engage closely in the work of reforming and improving our services,” she added.


According to her, the achievements of lingkod bayans are a reminder that admirable dedication, resilience, resourcefulness and perseverance are our best weapons to build better and effective government institutions.


“If we were successful in the last decade, I am certain that we can still do it in the next decade and beyond. I am confident that with the quality of people that we have, we have the ability and means to meet new challenges and to make further reforms successful,” Bala emphasized.


In her address, she also underscored that while we all dream for a better Philippines and a more improved bureaucracy; the pressing problems of the country should never stop us from achieving our dream.


“We have to have within us the power and means to turn our dream into a reality. We’ve got the ability, skills, will and resources to continue to make significant changes and reforms and have a greater impact in our society today,” the chairperson concluded. (CLJD/MJLS-PIA 3)


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