PhilHealth launches Interactive Voice Response System (IVRS)

  • March 20, 2017

QUEZON CITY, March 20 -- In support to President Rodrigo Duterte’s call for customer satisfaction in the government service, the Philippine Health Insurance Corporation (PhilHealth) today launches its Interactive Voice Response System (IVRS) to accommodate basic inquiries from the public.

The initiative enhances PhilHealth’s earlier compliance with Republic Act 9485 or the Anti-Red Tape Act of 2007, Executive Order No.06 and Administrative Order 241, series of 2008, enjoining all government agencies to establish a public hotline to effectively receive feedback and monitor customer satisfaction.

The IVRS is a landline telephone-based system designed to manage a large number of calls.  The system was recently acquired by PhilHealth as part of its efforts to provide its members and stakeholders with as many avenues as possible through which they can ask about their health insurance benefits and raise other related concerns.

It will be available 24 hours a day, seven (7) days a week, except during system upgrade or routine maintenance of the system.

The public can reach PhilHealth by dialling (02) 441-7442 where an interactive voice prompt will guide them through the inquiry system.  Callers may inquire on their PhilHealth membership, contribution status or verification of claim benefits without leaving their homes or offices. 

PhilHealth members can check on their PhilHealth Identification Numbers (PIN) and latest posted premium contributions to the National Health Insurance Program (NHIP), while non-members may inquire on enrolment procedures and requirements. 

Employers on the other hand, may inquire on their PhilHealth Employer Numbers, their employees’ PINs and payment schedules. 

The PhilHealth IVRS can also accommodate queries on online services such as E-registration, Health Care Institution Portal, Electronic Premium Remittance System and Member Inquiry.

Callers may leave their feedback, suggestions or complaints on the benefit packages or services, as well as on hospital and doctors’ services and employers.  They may rate their experiences in using the IVRS through the customer service satisfaction survey which is embedded in the system.

To effectively use the IVRS, PhilHealth reminds callers to be ready with their PINs, as this shall be required to access records.  The call will be terminated after three (3) invalid PINs are entered into the system. 

Queries requiring database access such as claims verification and information on premium contributions will be addressed from Monday to Friday, 8:00 a.m. to 5:00 p.m. Weekend and holiday callers may leave their names, contact numbers, concerns or nature of calls and brief messages so they can be assisted the next working day. 

For specific questions such as complaints, feedback or other concerns, members will be automatically directed to a PhilHealth Action Center Specialist Agent.

For callers using mobile phones, standard call charges may apply. (PhilHealth) 

Other News

Emergency quick response in PH to get a boost
  • June 24, 2017
MANILA, June 24 (PIA) – Soon, emergency quick response in the Philippines will get a boost as the Japan International Cooperation Agency (JICA), the Department of Public Works and Highways (DPWH) and Philippine Institute of Civil Engineers (PICE) have teamed up to train Filipino engineers on earthquake emergency quick response.   “The Philippine experience in recent earthquakes showed that there’s a need to build the capacity of local engineers to conduct quick inspection and evaluation of vital infrastructures after the earthquake,” said JICA Chief Representative Susumu Ito. ...Read more
Feature: The Bohol Bee Farm Story
  • June 24, 2017
“It started with a dream.” Victoria Sandidge vividly recalls how it all began as she looks back with fondness on how a budding business she started about 15 years ago has since turned into a thriving entrepreneurial venture it is today. She owns and manages the Bohol Bee Farm Resort, a booming eco-tourist destination ensconced in a wooded coastal enclave that not only offers idyllic look and feel of tropical countryside living but also provides a kind of service that lends itself to organic,  sustainable lifestyle and work environment. Located on Panglao Island, Bohol, th...Read more
DOLE issues pay rules for Eid’l Fitr, a regular holiday
  • June 24, 2017
MANILA, June 24 (PIA)--Labor Secretary Silvestre Bello III reminded private sector employers to pay their workers correctly and observe applicable pay rules on June 26, Eid’l Fitr, a regular holiday.    “As the Filipino nation unites with the Muslim community in celebration of the Feast of Ramadhan, we are reminding employers to comply with general labor standards, particularly with the proper payment of wages,” Bello said.   Pursuant to Proclamation No. 235 issued by President Rodrigo R. Duterte, Secretary Bello issued Labor Advisory No. 8, Series of 2017 prescribing the ...Read more
Hiligaynon news:  DSWD ginahimo ang tanan agud masabat ang krisis sa Marawi
  • June 24, 2017
Manila, Hunyo 23, (PIA6) – Ang  Department of Social Welfare and Development (DSWD) nagsiling nga ini nakagasto na sang   P294 milyones sa pagkaon, mga indi pagkaon,  iban pa kag cash nga dugang agud masabat ang pagkinahanglan sang mga pamilya nga na apektuhan sang krisis sa Marawi.   Bilang chair sang  Response Cluster, si DSWD Secretary Judy Taguiwalo nagsiling nga ang DSWD amo ang gintugyanan nga maghatag sang pagkaon kag mga indi pagkaon nga mga bagay kag koordinasyon sa kampo kag ang pagdumala sang mga nag bakwit.  Sang Hunyo 21, may mga 69,434 ka mga pamilya ang napahalin...Read more