PhilHealth launches Interactive Voice Response System (IVRS)

  • March 20, 2017

QUEZON CITY, March 20 -- In support to President Rodrigo Duterte’s call for customer satisfaction in the government service, the Philippine Health Insurance Corporation (PhilHealth) today launches its Interactive Voice Response System (IVRS) to accommodate basic inquiries from the public.

The initiative enhances PhilHealth’s earlier compliance with Republic Act 9485 or the Anti-Red Tape Act of 2007, Executive Order No.06 and Administrative Order 241, series of 2008, enjoining all government agencies to establish a public hotline to effectively receive feedback and monitor customer satisfaction.

The IVRS is a landline telephone-based system designed to manage a large number of calls.  The system was recently acquired by PhilHealth as part of its efforts to provide its members and stakeholders with as many avenues as possible through which they can ask about their health insurance benefits and raise other related concerns.

It will be available 24 hours a day, seven (7) days a week, except during system upgrade or routine maintenance of the system.

The public can reach PhilHealth by dialling (02) 441-7442 where an interactive voice prompt will guide them through the inquiry system.  Callers may inquire on their PhilHealth membership, contribution status or verification of claim benefits without leaving their homes or offices. 

PhilHealth members can check on their PhilHealth Identification Numbers (PIN) and latest posted premium contributions to the National Health Insurance Program (NHIP), while non-members may inquire on enrolment procedures and requirements. 

Employers on the other hand, may inquire on their PhilHealth Employer Numbers, their employees’ PINs and payment schedules. 

The PhilHealth IVRS can also accommodate queries on online services such as E-registration, Health Care Institution Portal, Electronic Premium Remittance System and Member Inquiry.

Callers may leave their feedback, suggestions or complaints on the benefit packages or services, as well as on hospital and doctors’ services and employers.  They may rate their experiences in using the IVRS through the customer service satisfaction survey which is embedded in the system.

To effectively use the IVRS, PhilHealth reminds callers to be ready with their PINs, as this shall be required to access records.  The call will be terminated after three (3) invalid PINs are entered into the system. 

Queries requiring database access such as claims verification and information on premium contributions will be addressed from Monday to Friday, 8:00 a.m. to 5:00 p.m. Weekend and holiday callers may leave their names, contact numbers, concerns or nature of calls and brief messages so they can be assisted the next working day. 

For specific questions such as complaints, feedback or other concerns, members will be automatically directed to a PhilHealth Action Center Specialist Agent.

For callers using mobile phones, standard call charges may apply. (PhilHealth) 


Other News

ASEAN to hold first Prosperity for All Summit
  • April 28, 2017
MANILA, April 28 -- Presidential Adviser for Entrepreneurship Jose Ma “Joey” Concepcion III on Thursday, April 27, announced the holding of the first Prosperity for All Summit of the ASEAN Business Advisory Council (ASEAN-BAC) during a press briefing held at The Conrad Manila. PA Concepcion, also the Chairman of the ASEAN – BAC, hopes to convince the more developed countries in the region to help those countries lagging behind, and for big business to give a lending hand to micro, small and medium enterprises (MSMEs). “ASEAN stands as 10 countries and it is my belief that 10 coun...Read more
DOLE issues pay rules for April 28 special non-working day in Metro Manila
  • April 28, 2017
MANILA, April 28 -- The Department of Labor and Employment (DOLE) issued yesterday Labor Advisory No. 4, series of 2017 or the Payment of Wages for the Special Non-Working Day today, 28 April 2017, as the country hosts the summit of the Association of Southeast Asian Nations (ASEAN) this week.  "Malacanang has declared April 28 as a non-working day in view of the ASEAN Summit meeting, but some of our workers are still required to go to work. We are issuing this pay rules advisory for the guidance and compliance of both workers and employers," Labor Secretary Silvestre Bello III said....Read more
KWF to launch first-ever Sebwano novel in Filipino
  • April 28, 2017
MANILA, April 28 -- Walay Igsoon, the first-ever Sebwano novel written by the first Sebwano novelist Juan Villagonzalo, will be launched by the Komisyon sa Wikang Filipino (KWF) in this year’s Philippine International Literary Festival (PILF). Published in 1912—more than a century ago—Walay Igsoon, which means “without a brother,” is a story of two brothers who got orphaned and separated from each other because of the cruelties of the Spanish occupation—a separation that will later tear them apart as brothers because of the differences in their beliefs and in the social class t...Read more
Feature: Technological innovation can be affordable for PH - PIDS
  • April 28, 2017
In a world where everything is fast-paced because of advancement brought by technology, companies have to think about different ways to cope up. Fortunately, it doesn’t always have to be costly. While research and development (R&D) is crucial in maintaining competitiveness in the industry and sustaining economic growth, not all technological innovations are born out of it, according to a study published by state think thank Philippine Institute for Development Studies (PIDS). A discussion paper by Fatima Lourdes E. del Prado and Maureen Ane D. Rosellon, former research specialist and s...Read more